About Employment at First National Bank Minimize
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin."
 
 
Employment Opportunities - Bank Customer Service II Minimize

TITLE: Bank Customer Service II

REPORTS TO: Vice President - Cashier

SUPERVISES: N/A

BASIC FUNCTION: Provide service to bank customers by answering the main phone line, assist customers with account information, and greet, direct and/or refer them to appropriate personnel in the bank.

WORK SCHEDULE:  Monday thru Thursday from 8am to 5pm; Friday from 8am to 6pm.

ESSENTIAL DUTIES:

  • Answer the main phone line and direct calls to appropriate personnel
  • Take clear messages and distribute to the appropriate personnel
  • Assist lobby customers wanting to open deposit accounts by maintaining a sign in log, handing out an account application, and communicating with New Accounts
  • Assist lobby customers wanting to obtain a loan by giving them a Loan Application and referring them to the appropriate Loan Officer/Assistant
  • Complete Transfers from one account to another account
  • Answer basic customer inquiries regarding account balances, cleared transactions, service charges while complying with disclosure requirements, regulations and consumer privacy policies
  • Be able to answer basic questions regarding Online Banking
  • Be able to explain bank products and services
  • Ensure work area is supplied, clean and secured
  • Follow all bank policies and procedures
  • Other duties/responsibilities as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent customer service skills either verbally, written, by phone or in person
  • Must have good listening skills and clear speech
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
  • Require good analytical, logical reasoning skills
  • Mathematical skills as well as 10-key calculator skills
  • In-depth knowledge of all bank deposit products and policies
  • Ability to work in a fast-paced environment and under pressure
  • Ability to work well with Co-workers and work effectively in a team environment
  • High degree of accuracy
  • Strong communication skills either verbally or written
  • Organizational skills
  • Ability to stay focused during interruptions and distractions
  • Require professional appearance, dress, and good attitude

TRAINING AND EXPERIENCE:
• High school diploma or GED required
• Customer Service preferred.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please email your resume to: leeann@fnbweatherford.com or fax to 817-598-4901 attention Lee Ann Neal

 

 
 
Employment Opportunities - Bank Teller Minimize
TITLE: Bank Teller 

REPORTS TO: Head Teller 

SUPERVISES: N/A 

BASIC FUNCTION: Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank. 

WORK SCHEDULE: Must be able to work a flexible schedule including Saturdays.

ESSENTIAL DUTIES: 

  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity
  • Identify counterfeit currency
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to the proper department for issues that cannot be resolved at the teller line
  • Issue personal money orders, cashier’s checks, and gift cards, and sell American Express Travelers Checks (single & multiple signer)
  • Accept loan payments: verify payment amount and issue receipts. 
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied, clean, and secured. 
  • Balance drawer daily
  • Balance ATM 
  • Process cash advances, redeem U.S. Savings Bonds. 
  • Prepare money shipment for Fed and Maintain appropriate currency logs. 
  • Follow all bank policies and procedures. 

KNOWLEDGE, SKILLS AND ABILITIES: 

  • Excellent customer service skills either verbally, written, by phone or in person
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
  • Require good analytical, logical reasoning skills 
  • Mathematical skills as well as 10-key calculator skills 
  • In-depth knowledge of all bank deposit products and policies 
  • Basic knowledge of bank loan, trust, and investment center products 
  • Ability to work in a fast-paced environment 
  • Ability to work well under pressure 
  • Ability to work well with Co-workers and work effectively in a team environment.
  • High degree of accuracy 
  • Strong communication skills either verbally or written 
  • Organizational skills
  • Ability to stay focused during interruptions and distractions 
  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
  • Require minimal proofing errors
  • Be able to lift 50 pounds of coin
  • Required to stand and walk for extended periods of time
  • Require professional appearance, dress, and good attitude

TRAINING AND EXPERIENCE: 

  • High school diploma or GED required 
  • Cash handling or sales experience preferred. 
  • Prior Customer Service experience.

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please email your resume to: leeann@fnbweatherford.com or fax to 817-598-4901 attention Lee Ann Neal

 

 
 
Employment Opportunities - New Accounts Rep Minimize

TITLE: New Accounts Representative

REPORTS TO: Cashier

SUPERVISES: N/A

BASIC FUNCTION: Be responsible for promoting business for the Bank by delivering superb customer service experience to our existing customers and to potential customers.

ESSENTIAL DUTIES:

  • Processing all new deposit account transactions
  • Assisting customers in their selection of various accounts
  • Cross-selling the Bank’s products and services
  • Provides information to new and existing customers regarding interest rates, account charges, and other pertinent account information
  • Responds to customer questions and resolves problems
  • Maintaining all deposit accounts
  • Performing clerical duties
  • Preparing reports
  • Referring clients to appropriate staff for inquiries or other services
  • Assisting with cross-training of new or less experienced staff members
  • Perform other bank duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

  • Internal and External customer relations skills and Good Attitude are essential
  • Verbal and written communication skills, including excellent business writing, editing and proofreading skills.
  • Skilled in using Microsoft Office Word, and/or Excel
  • Effective and responsive telephone etiquette
  • Good organizational skills and Must be able to multi-task
  • Basic and intermediate math skills and Attention to detail

TRAINING AND EXPERIENCE:

  • High School diploma or GED
  • Previous new account experience preferred but not required

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please email your resume to: leeann@fnbweatherford.com or fax to 817-598-4901 attention Lee Ann Neal

 

 
 
 
 
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