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Out-Of-Band Authentication & Duo

Setting up Out-Of-Band Authentication

If you are a new user, you will receive an invitation via email with a hyperlink that will walk you through the process of setting up your user account with out-of-band authentication.

Setting up your user account for online and mobile banking access will consist of the following steps which include verification of your phone number:

  1. After logging in with your old login id and the last 4 digits of your SSN, you will be required to reset your password and set up security questions and answers.
  2. You may be prompted to accept the Terms & Conditions if you have not already done so.
  3. By default, out-of-band authentication is required for external transfers. If you do not perform external transfers and if you never choose to utilize two-factor authentication, the setup process still requires you to verify a phone number.  If you are not using out-of-band authentication, you may use the phone number from a landline for verification.
    Duo device setup screen selection
  4. After verifying your phone number, you will be asked if you would like to use Duo for two-factor authentication. This option is highly recommended.
    duo app installation screen
  5. If you choose to use Duo, you will receive a text message on the device for the phone number previously verified. The text message will contain two links.  The first is a link to install the Duo Mobile app on your device.  You can also install Duo Mobile from the App Store for iPhone and iPad or Google Play for Android.  If you already have Duo installed, you do not need to click the first link.
  6. Once Duo Mobile is installed you will need to go back to the text message and click on the second link, Activate the DUO MOBILE APP. This link opens the Duo Mobile app.  You must agree to allow push notifications.  After you agree to allow push notifications, you will see First National Bank Weatherford listed at the top of the screen.  Now go back to your desktop or mobile device to complete setup.
  7. After setting up one device for use with Duo, you will be asked if you want to set up additional devices or complete setup. If you wish to add additional devices, the setup process is the same as setting up the first device.

 

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